CANCELLATIONS

Cancellations and “no show” appointments cost our talented and busy staff money. We understand that sometimes adjustments are necessary, but we request you schedule or cancel your appointments with at least 24-hour notice.
Clients who cancel or “no show” without 24-hour notice will be asked for their credit card number to schedule future services. You will be charged the full price of the service for any missed or canceled appointments. We reserve the right to ask for a credit card guarantee on any service.
Due to scheduling commitments to other clients and our staff’s own personal schedules we may need to reschedule any appointment for which you are more than 10 minutes late.

CONSULTATIONS

All services begin with a thorough consultation—the most important part of the experience. We make every effort to listen and discuss exactly what our guests are expecting. As wishes are discussed, we ask our guests to voice any issues, concerns, allergies or medical conditions—we’re here for you and want you to be 100% satisfied. Our service providers will also offer product recommendations, as well as discuss routine maintenance. Before the service is performed, stylists will discuss the process as well as the products that will be used. We will do our best to give accurate pricing and timing predictions on color changes and corrections. Please understand some service requests will take multiple visits.

EXCHANGES

Concerning purchases, we will gladly exchange an unused Aveda product, at the price it was purchased at, that was purchased in our salon for another product, though promotional pricing will not be extended.

GUEST SAFETY

To ensure the safety of our guests/staff, and to allow us to give each guest our undivided attention, only the person receiving the service is permitted on the styling floor. All other guests are asked to wait in the reception area, as required by our insurance provider.

Children must be accompanied by an adult at all times and are not allowed in the spa area.

CELL PHONES / ELECTRONIC DEVICES

We kindly request that phones be silenced, set to vibrate or be turned off to ensure that all our guests receive the relaxing experience we strive to provide. Two-way communication devices are also requested to be in ‘Off’ mode.

MISCELLANEOUS & PAYMENTS

Groovy Katz Salon & Spa is not responsible for lost or stolen items or items left behind. Visa, MasterCard, Amex, Discover, personal checks and cash are all accepted methods of payment. $25 will be charged for all checks returned for non-sufficient funds.